Are you trying to contact Amazon customer services to make changes to your account? You may have some problems related to your account or orders.
However, it may be hard for sellers and buyers to find contact detail on the homepage of this big eCommerce store. I am here to assist you in several ways to contact Amazon customer services whenever you have a problem.
How to Call Amazon Customer Services
When you search “phone number of Amazon” on Google, it shows you more than 2 million results. Anyhow, the good thing is that you can have the phone number of Amazon. The phone number of Amazon customer services is 1-888-280-4331.
You can call this number at any time in 24 hours and seven days a week. Now the problem is millions of people are on Amazon and many of them need to call Amazon.
So, it may be difficult to contact Amazon through this number or you may have to wait for a long. You also need to have a mobile phone connected to your Amazon account.
The Amazon customer services representative sends a verification code via text and then you can ask your query about your account or order.
If you have an issue calling Amazon, you have other options as well to contact the giant eCommerce store.
How to contact Amazon Customer Services via Chat
Contacting with Amazon representative through chat is an easy way. You can discuss your problem and get a solution to your problem. I’ll tell you here the procedure step by step.
1. First of all, login into your account and scroll down the main page. You will see the heading “Let Us Help You” click on it.
2. You will be directed to another page where you will find “Browse Help Topics”. Keep your cursor on it and “click Need More Help?”
3. On the right side, a menu will appear and you have to click on “Contact Us”.
4. You will be moved to the next page. There are four areas of concern that Amazon Customer Services offer. You have to select one of them.
5. Amazon offers the following four topics, An order I placed, Devices, Digital Content & services, and Prime or something else. You can select one of them related to your query.
6. Now tap on “Tell us more.” You will see a button with the name “Chat” to start your online discussion with an Amazon representative.
How to Email Amazon
Another way to contact Amazon Customer Services is through Email. If you like to contact Amazon through Email, you can send it to two different addresses.
As Amazon receives thousands of Emails on daily basis, therefore it can take up to 48 hours to get a response. Anyhow, it is a good way to keep a record of your problem.
If you have problems related to account and billing, you can send an email to [email protected]
But, for general purposes, you have another Email address to contact Amazon Customer Services i.e. [email protected]
Contact Amazon Customer Services through Social Media
Today is the era of social media and most people are directed from social media platforms to the Amazon eCommerce store by clicking on ads.
So, there is another simple way to contact Amazon through social media. Amazon has a presence on almost all famous social media platforms like Facebook, Instagram, Twitter, etc.
Therefore, it is one the easy methods to contact Amazon by commenting on several accounts.
This is not an effective method to reach an Amazon representative but you can get solutions to your problem through other Amazon experts.
Amazon is available on Twitter with the name @amazon.
How to Contact a Seller on Amazon
Sometimes you need to contact the seller on Amazon directly. For this, go to the official website of Amazon or the mobile app.
Go to the seller’s product that you want to contact. You will see the seller’s name under the button “Buy Now.”
Amazon will direct you to another page. Click on ‘Ask a question on that page and start an online conversation with the seller.
You can ask your query to the seller and get a response in the Seller-Buyer message. However, a new chat can’t be initiated here.
If you are using a Desktop system, go to your account and click on ‘Messages’ in the top right corner.
On a mobile phone, you can go to the ‘Messages’ section by going to the official website and clicking on the profile icon.
Here you will see all sent and received messages from Amazon sellers.
So, there are some detailed methods to contact Amazon Customer Services and Amazon Sellers to get a solution to your problem. If you think, I have missed anything you can ask in the comment section.