Navigating Your Water Bill with Wausau Water Works: Paying Online for Convenience

When it comes to managing your water bills in Wausau, Wisconsin, Wausau Water Works provides residents with various options for payment. One of the most convenient methods is paying your water bill online. In this comprehensive guide, we’ll walk you through the process of making an online payment with Wausau Water Works and explore the advantages of doing so. Let’s make managing your water bills a seamless part of your household routine.

Understanding Your Wausau Water Bill

Before diving into the details of paying your water bill online, it’s crucial to understand what you’re paying for. Wausau Water Works’ bills typically include several components:

  1. Water Consumption Charges: This is the cost associated with the actual amount of water you use. It’s typically measured in units, with the cost per unit determined by your water provider.
  2. Sewer Charges: These charges cover the treatment and disposal of wastewater. Often, sewer charges are based on your water usage since it’s assumed that what goes in must come out.
  3. Service Fees: Your bill may include a basic service fee. This fee helps maintain the water infrastructure, ensuring you have access to clean and safe water.
  4. Taxes and Surcharges: Depending on your location, additional taxes and surcharges may be added to your water bill. These fees can vary and might fund local initiatives and improvements.

Receiving Your Wausau Water Bill

Wausau Water Works offers various methods for receiving your water bill. These can include:

  1. Paper Bills: Traditional paper bills can be sent to your mailing address. These bills provide a physical copy of your charges and can be paid using traditional methods such as checks or money orders.
  2. Electronic Bills: Many water providers, including Wausau Water Works, offer electronic bills that can be delivered to your email. These digital bills can be downloaded, viewed, and printed as needed.
  3. Online Account Access: Water providers often offer online account management systems. With these, you can log in, view your current and past bills, and make payments using a credit card or bank account.
  4. Automatic Payments: For added convenience, automatic payments can be set up through your bank or directly with Wausau Water Works. This ensures your bill is paid on time without any manual intervention.

Paying Your Wausau Water Bill Online

Paying your water bill online with Wausau Water Works is a straightforward process. Here’s how to get started:

Step 1: Create an Online Account

To make an online payment, you’ll first need to create an online account with Wausau Water Works. You’ll typically need to provide your account number and personal information. Follow the registration process and set up your login credentials.

Step 2: Log In to Your Account

Once your online account is created, log in using your newly established username and password.

Step 3: View Your Bill

After logging in, you should be able to view your current water bill. This will include details of your charges and the amount due.

Step 4: Make a Payment

Select the payment option and enter your payment information. You’ll typically be able to pay using a credit or debit card. Some providers might also offer the option to pay directly from your bank account.

Step 5: Confirm the Payment

Review the payment details to ensure everything is correct. Confirm the payment, and you should receive a payment confirmation. This confirmation can be helpful for your records.

Advantages of Paying Your Wausau Water Bill Online

Paying your water bill online offers several benefits:

  1. Convenience: Online payments can be made from the comfort of your home, eliminating the need to visit an office or mail a check.
  2. Instant Updates: When you pay your bill online, you’ll receive instant confirmation of your payment. This ensures you’re up to date and helps prevent any service interruptions due to late payments.
  3. Reduced Environmental Impact: Opting for digital bills and online payments reduces the need for paper bills, which can be an environmentally friendly choice.

Late Payments and Assistance Programs

To avoid late payments, it’s crucial to pay your water bill on time. Wausau Water Works may offer a grace period, but missing payments can lead to late fees and possible service disconnection. If you find yourself unable to make a payment on time, consider the following:

  1. Contact Wausau Water Works: Reach out as soon as you anticipate a late payment. They may offer a grace period, set up a payment plan, or provide other assistance.
  2. Explore Assistance Programs: In some areas, assistance programs are available to help low-income households cover their water bills. Check with Wausau Water Works to see if you qualify for any assistance.
  3. Budget Billing: Some water providers, including Wausau Water Works, offer budget billing. This program allows you to pay a fixed amount each month based on your average water usage. It can be a helpful way to manage your water expenses.

Monitoring Your Water Usage

Apart from the billing process, it’s a good idea to monitor your water usage to ensure your bills remain consistent and avoid sudden spikes in charges. Here are a few tips:

  • Check for Leaks: Periodically inspect your property for any water leaks. Even small drips can add up over time and lead to higher bills.
  • Install Water-Saving Fixtures: Consider installing low-flow faucets, showerheads, and toilets. These can significantly reduce your water usage.
  • Regularly Read Your Meter: Keep an eye on your water meter. An unexpected increase in usage may be a sign of a hidden issue.
  • Set Up Alerts: Many water management systems allow you to set up alerts or reminders for when your bill is due. This ensures you won’t miss a payment deadline.
  • Update Your Contact Information: Ensure your contact information with Wausau Water Works is accurate. If they need to reach you about your bill or any issues, they should be able to do so.
  • Be Aware of Changes: If your water bill suddenly increases without an obvious reason, it’s essential to investigate. It could be a sign of a water leak or an error in billing.

Resolving Billing Disputes

In some cases, you may find discrepancies in your water bill. It’s crucial to address these issues promptly. Here are steps to resolve billing disputes:

  • Review Your Bill: Carefully review your water bill and compare it to your previous bills. Ensure that the water usage and charges make sense.
  • Contact Wausau Water Works: If you believe there’s an error, contact Wausau Water Works. They can provide information about your bill and may be able to explain any unusual charges.
  • Provide Documentation: If you have documentation to support your case, such as meter readings or evidence of repairs, be prepared to share this with Wausau Water Works.
  • Escalate the Issue: If the dispute is not resolved to your satisfaction, consider escalating the issue within the department. There may be a dedicated customer service department for this purpose.


Paying your Wausau water bill doesn’t have to be a complex or stressful task. Understanding your charges, choosing a convenient payment method, and staying informed are key to a hassle-free experience. Remember, if you ever face challenges in paying your water bill, don’t hesitate to reach out to your local Wausau Water Works for assistance and explore the available programs. Keeping an eye on your water usage and being vigilant about bill discrepancies ensures that you’ll stay in control of your water expenses